Hospitality

Guests trust you with their data. We help you keep it safe.

From POS and PMS systems to OTA integrations and seasonal access management, we help hotels, resorts, restaurant chains, and travel operators get their IT under control, secure their environment, adopt AI responsibly, and meet their PCI DSS and ISO 27001 obligations.

Get in touch Our Services →

The Hospitality Threat Landscape

Hospitality is a prime target for payment fraud, data theft, and ransomware

High transaction volumes, seasonal staff, third-party booking systems, complex supplier chains, legacy systems, IoT systems, and 24/7 operations create a security environment most IT teams aren't equipped to handle alone.

48%

of hospitality security leaders say their staff cannot reliably detect phishing and social engineering attacks

With high seasonal turnover and limited security training budgets, hospitality teams are consistently among the most exposed to human-led attacks. (Viking Cloud 2025)

44%

of hotels experienced more than 12 hours of operational downtime following a cyber attack

Extended downtime during peak season means failed check-ins, lost bookings, and reputational damage that outlasts the incident. Hotels with tested response plans resolve incidents in a fraction of the time. (Viking Cloud 2025)

66%

of hotel IT and security executives expect cyberattacks against the hospitality sector to become more frequent

Persistent attack growth is driven by high-value guest payment data, fragmented IT infrastructure across multiple properties, and seasonal staffing that limits security training and awareness. (Viking Cloud 2025)

82%

of North American hotels experienced a successful cyberattack during the 2024 peak season

Hotels are attacked at a rate far above the cross-sector average. Online booking platforms, property management systems, and point-of-sale terminals each create entry points for sophisticated threat actors. (Viking Cloud 2025)

Statistics sourced from the Viking Cloud State of Hospitality Cyber Security 2025 and the Verizon Payment Security Report 2024.

What We Do

End-to-end IT management, security, AI, and compliance for the hospitality sector

From luxury hotels and resorts to restaurant chains, we manage IT environments, design security programmes, guide responsible AI adoption, and handle compliance in a way that accounts for the realities of hospitality: seasonal staff, high transaction volumes, and always-on guest services.

PCI DSS for Hospitality

Comprehensive PCI DSS assessment and remediation for hotels, resorts, restaurant chains, and travel operators. We cover point-of-sale systems, booking engines, card storage practices, and network segmentation. You leave with a scoped SAQ, a remediation plan, and documented evidence ready for your acquirer.

Guest Data & GDPR Compliance

Audit and implementation of GDPR-compliant guest data practices, supported by ISO 27001 controls where appropriate. From loyalty programme data to marketing consent, we map your data flows and close the gaps. You get a completed RoPA, updated consent flows, and documented evidence of compliance.

ISO 27001 & Compliance Readiness

We build ISO 27001-conformant information security management systems for hospitality businesses, integrating PCI-DSS and GDPR controls into a single consolidated framework that avoids duplicated effort. You get a single evidence base covering PCI-DSS, GDPR, and ISO 27001, structured to meet what your certification body expects.

IT Support & Service Desk

ITIL v4-aligned managed IT support for hospitality businesses, covering PMS, POS, guest WiFi, and back-office systems across single or multi-property estates. Structured around your operational hours, with documented SLAs and clear escalation paths for front-of-house and back-office teams. You get an ITIL v4-aligned service desk, documented SLAs, and a support function built around the operational hours and realities of your hospitality estate.

Multi-Property IT Management

For hotel groups managing IT across multiple properties, we design and implement ITIL v4-aligned IT management frameworks, unified security governance, network segmentation, and centralised monitoring architecture your team can operate and maintain across all properties. You get consistent security policy enforcement, documented SLAs, and a monitoring setup built for visibility across your entire estate.

Property Management System Security

Security assessment and hardening of PMS platforms (Opera, Mews, Cloudbeds and others), including interface security, access controls, and data encryption in transit and at rest. You receive a prioritised hardening report with specific configuration changes for your platform.

Booking Platform Integration Security

We assess the security of third-party booking channels, OTA integrations, and API connections that pass payment and guest data across your technology stack. You get a risk-rated findings report and a vendor communication pack for raising issues with your OTA and booking channel providers.

Staff Awareness & Social Engineering

Tailored security awareness training for hospitality environments, front desk staff, F&B teams, and back-office. Prevent phishing, vishing, and physical social engineering attacks. You get a completion report, phishing simulation results, and a recommended follow-up schedule.

AI for Hospitality Operations

We identify, evaluate, and govern AI tools for guest communications, reservation management, revenue optimisation, and back-office automation, ensuring deployment protects guest data and aligns with GDPR obligations. Strategy and governance led, not software development. You get a governed AI deployment, a selected and configured toolset for your operational priorities, and a data governance framework that protects guest information.

Why Cyvra

Hospitality expertise that keeps pace with your operational reality

Guests need 24/7 check-in. Payment and PMS systems can't pause. High staff turnover means security training has to be built into your operations, not bolted on. We've worked with hotel groups, resort chains, and hospitality technology providers across Europe, and we design IT and security programmes that fit how your business runs.

Consultants with direct hospitality sector experience and certifications including PCI DSS.

Practical experience with major PMS platforms including Opera, Mews, and Agilysys

Understanding of the unique staffing and operational challenges in hotel environments

Worked with hotel groups ranging from boutique properties to multi-brand portfolios

Training programmes designed for high-turnover hospitality workforces

Tailored security solutions for hospitality

Insights for hospitality

Sector

The cybersecurity risks hotels need to address, and usually don't

Read article →

Risk management

What your cyber insurer expects before paying a claim

Read article →

Guide

GDPR compliance for businesses in the EU: what you actually need to have in place

Read article →

Security

MFA: why one extra step prevents most breaches

Read article →

Fraud

Business email compromise: the fraud hiding in your inbox

Read article →

Frequently asked questions

Cybersecurity and compliance for hotels and hospitality

What does PCI DSS compliance actually involve for a hotel?

PCI DSS applies to any business that processes, stores, or transmits card payments, which covers every hotel, resort, and restaurant running a point-of-sale system. In practice it means network segmentation between your POS environment and the rest of your IT, restricted access to cardholder data, and a completed Self-Assessment Questionnaire (SAQ) for your acquirer. We run the assessment, remediate the gaps we find, and hand you the documentation you need.

How do we secure guest Wi-Fi without disrupting the guest experience?

Guest Wi-Fi needs to be fully separated from the systems that process payments, bookings, and guest data, so a compromised guest laptop can never reach your POS or PMS environment. Getting this right requires careful network segmentation that doesn't degrade the guest experience. Our guide to guest Wi-Fi network segmentation covers the approach in detail.

What GDPR obligations apply specifically to guest data?

Guest data from loyalty programmes, booking systems, and marketing consent is fully in scope for GDPR. That means a current Record of Processing Activities (RoPA), a valid legal basis for every category of processing, and clear consent flows for marketing communications. We map your data flows and close the gaps between current practice and what GDPR requires.

Who is responsible for securing OTA and booking channel integrations?

Responsibility is often shared, but if the integration runs through your systems, securing that connection falls within your compliance obligations too. We assess the security of API connections to OTAs and booking channels and deliver a risk assessment plus a communication kit for escalating issues with the provider.

How long does it take to get PCI DSS and GDPR compliance in order?

A combined PCI DSS and GDPR gap analysis typically gives you a clear picture of where you stand within 4 to 6 weeks. Full remediation, including network segmentation and a completed SAQ, usually takes 2 to 4 months depending on how many sites you operate and the complexity of your POS and booking systems.

Get Started

Protect your guests' data and keep their trust

Tell us about your setup. We'll focus on your PCI DSS obligations, guest data compliance, or wherever the biggest gap is.

Get in touch